Our Refund and Return Commitment

At Jamirel Family Grocery, we stand behind the quality of our products and your satisfaction is very important to us. If your order didn’t meet expectations, we are here to help make things right.

Eligibility for Returns and Refunds

• Returns or exchanges are accepted within 7 days of receiving your order.
• Items must be unused, unopened, and in their original packaging (unless defective or damaged on arrival).
• For perishable or refrigerated goods, please contact us within 24 hours of delivery if you have any concerns.
• Proof of purchase (order confirmation or receipt) is required for all refund or exchange requests.

How to Request a Refund or Exchange

1. Email contact@jamirelgrocery.com or call +63 946 488 1742 with your order details.
2. Describe the issue and, if possible, include photos of the product and packaging.
3. Our team will review your request and provide clear instructions for return or exchange.

Processing Your Refund

Once your return is received and inspected, we’ll notify you about the approval status. If approved, you’ll receive your refund via your original payment method. Please allow 3–7 business days for processing after approval.

Non-Refundable Items

• Gift cards and promotional items
• Products purchased on final sale or marked as non-returnable
• Perishable goods reported beyond the 24-hour period after delivery

Questions or Assistance?

We want every shopping experience to be positive. If you are unsure about eligibility or need help with a return, our customer care team is always ready to assist. Your peace of mind is our priority.

Thank you for trusting Jamirel Family Grocery!